Utilizing best practices, your assigned loyalty consultant will help guide you in the discovery and design phase of your program.
They will be available to you throughout the life of your program to be a thought partner, assisting you as you implement new loyalty marketing strategies that help you to achieve your business goals and increase brand loyalty
Utilizing best practices, your assigned loyalty consultant will help guide you in the discovery and design phase of your program.
They will be available to you throughout the life of your program to be a thought partner, assisting you as you implement new loyalty marketing strategies that help you to achieve your business goals and increase brand loyalty
We understand that your program needs to be functioning 24/7 without issue, so KRS employs a 24-hour Tech Support Team.
They are here to support you day or night during initial program setup and deployment and for ongoing technical support.
If you change POS systems or networks, or perform system upgrades, they will work with you to ensure the loyalty technology is compatible and working correctly with your new system.
KRS gives you access to live, online reporting that helps monitor the effectiveness of your loyalty program and marketing promotions in real-time.
Still, we realize that all companies are not the same; some may prefer to key off different performance indicators.
That is where our Epiphany Data Analytics Team comes in. They build custom dashboards and reporting specific to your company giving you access to the exact KPI’s you want when you need them.
It is essential to give your customers different avenues to enroll in and learn about your program.
Many companies are moving these consumer interactions to online platforms. While this may seem convenient, you should never underestimate the power of simple one-on-one human interaction.
Online support platforms can significantly slow down the delivery of customer support, unnecessarily frustrating your customers.
Human communication allows your customers to get quick answers to questions and assistance when they need it.
That is why KRS employs a fully staffed, U.S.-based call center and offers these services and online options to our clients, giving your customers multiple avenues to connect with you and your program.
KRS’s training teams are experts in providing loyalty program training to the convenience store industry.
They are available to provide onsite corporate and management training as well as site-level training for the cashiers at all of your locations.
